Privacy statement

This privacy statement covers all information collected or used by Dijkman Zonne-energie and its affiliated companies. Because of the nature of our work we hold certain information about you. Dijkman Zonne-energie processes personal data about you because you use our services and because you provide that data to us yourself. We would like you to have as much control over your own data as possible. This statement therefore explains which data we collect and what we use it for, as transparently as we can and within the applicable law.

Our organisation

You can reach our organisation at:
Name: Dijkman Zonne-energie B.V.
Address: A. Passtoorsstraat 12
Telephone: (+31)(0)572-367918
Internet: https://www.dijkman.nl
Email: contact@dijkman.nl
Chamber of Commerce: 70408068

Dijkman Zonne-energie has a privacy officer, who can be reached at the email address and telephone number above.

Personal data

We process personal data when we sell our products and provide our services. Which data we need differs per product or service, and depends on which parts of our website you use. It may include the following:

• First name and surname;
• Address details;
• Telephone number;
• Email address;
• Date of birth;
• gender;
• Technical measurements from equipment, such as an IP address, a MAC address,
  identifiers in cookies and how you browse our websites;
• Financial details, including your bank account number; and
• Operational data and the locations of machines, equipment and buildings.

Purposes

We process your data for the following purposes:

• Arranging appointments at our office or elsewhere;
• Carrying out the (automated) services you have asked us for;
• Completing and delivering orders, which includes helping you afterwards with a product or service, dealing with warranty questions and invoicing;
• Handling contact requests, by telephone or through the chat on the website;
• Access to the Dijkman app and web application, an energy management system for customers used for monitoring, steering and improving energy use;
• Marketing, including sending information, newsletters, invitations or announcements;
• Analysing and improving our website and the Dijkman app;
• Safety and security purposes;
• Running application procedures;
• Complying with laws and regulations.

Marketing

If you are a customer of Dijkman Zonne-energie, we may send you marketing information about services comparable to those you have had from us. For this digital direct marketing we rely on the legal basis of legitimate interest. You have the right to object to the processing of your personal data for this purpose at any time, and you can always unsubscribe using the link in the email.

If you are not a customer of Dijkman Zonne-energie, we ask your permission before sending marketing information. We do the same for marketing about services other than those you have had from us. You give that permission online by ticking a box. You can withdraw it by unsubscribing with the link in the email, or by emailing contact@dijkman.nl.

Providing and sharing data

You decide for yourself whether to use the services offered on our website, in our newsletters and in our mailings. If you would rather we did not send you personal information, you can tell us so.

Dijkman Zonne-energie shares your personal data with third parties only where that is strictly necessary to carry out the agreement or to meet a legal obligation. With companies that process your data on our instructions we conclude a processing agreement, to ensure the same level of security and confidentiality. Dijkman Zonne-energie remains responsible for that processing.

Our website, newsletters and mailings may contain links to other websites. We are not responsible or liable for the processing of personal data by those websites, and this statement does not apply to their use. Please read the privacy policy on those sites carefully; it may differ from ours.

Special or sensitive data

Our website and our services are not aimed at collecting data about visitors under the age of 16, unless they have permission from a parent or guardian. It is not possible for us to check whether a visitor is over 16, so we would advise parents and guardians to be involved in what their children do online. If you believe we have nevertheless collected data about a minor without permission, contact us at contact@dijkman.nl and we will delete it as soon as we can.

Cookies

Our website sends a cookie, a small text file, to your computer. It lets us recognise your computer when you visit again, without troubling you to sign in afresh. Cookies also help us arrange the pages of our website for visitors and keep the site working properly. Dijkman Zonne-energie uses functional and analytical cookies, which do not intrude on your privacy and are essential to the working of the site. We also use marketing cookies, which we place only after you have given permission and which help the site match what you are looking for. If you would rather not receive cookies, you can say so in the cookie notice on the site, or look in the help file of your browser to see how to block all cookies or to be warned before one is stored.

How long we keep data

Dijkman Zonne-energie keeps data only for as long as is needed for the purposes for which it was collected and used, and as far as is reasonably necessary to meet the applicable legal requirements.

If you withdraw your permission, we delete the personal data that permission covered. This does not apply where we have to or may keep your data longer because of a legal obligation.

Security

Dijkman Zonne-energie recognises its responsibility and takes the protection of your data seriously. We handle it with care. We use various security techniques, among them secured servers, firewalls and a secure internet connection (https, SSL), and we take appropriate measures against misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration of your data. If you think your data is not properly protected, or if there are signs of misuse, please contact us.

Transfer of data to recipients outside the European Economic Area

When we use service providers, and where data is passed to third parties with your permission, personal data may be transferred to recipients in countries outside the European Union, Iceland, Liechtenstein and Norway (the European Economic Area) and processed there. The following countries are regarded by the EU as offering a level of protection for personal data equivalent to EU standards (an adequacy decision): Andorra, Argentina, Canada (in part), the Faroe Islands, Guernsey, Israel, the Isle of Man, Japan, Jersey, New Zealand, Switzerland, South Korea, Uruguay, the United Kingdom and the United States. With recipients in other countries we agree on the use of EU standard contractual clauses, binding corporate rules or other permitted mechanisms to create an adequate level of protection as the law requires.

Your rights

Dijkman Zonne-energie does its best to safeguard your privacy. Once you have given us your personal data, you can ask us at any moment to let you see it, change it, add to it or delete it. You also have the right to limit the processing of your personal data and to object to it, and you can ask us to transfer your data to you. We would also like to hear it if you have a complaint about how your personal data is processed.

You can reach us by sending a message to contact@dijkman.nl. Under privacy law you also have the right to lodge a complaint with the Dutch data protection authority.

To prevent misuse we may ask you to identify yourself properly. You can, for instance, ask us questions about this statement or about our website, request a copy of your profile, or tell us you no longer wish to receive personal offers or information from Dijkman Zonne-energie. We respond as soon as we can, and within four weeks at the latest.

Changes to this privacy statement

Dijkman Zonne-energie reviews this statement regularly and may adjust it, for instance when the law changes. We would advise you to look at it now and then to see whether anything has changed. This statement was last amended on 8 February 2024.